Covid 19
Cleaning and house preparation policy
Firstly, we want to give our cleaners as much time as possible to clean our properties. So we’ve now changed our check in times to 4pm and are asking guests to promptly check out at 9:30am. Please make sure Amy has an up-to-date mobile number for you as she will text you as soon as your cottage is available (which may well be before 4pm).
Crockery and Cutlery: We have minimised the numbers of cutlery, crockery and kitchen utensils available in the cottages. This enables us to wash as much as possible in the dishwasher, so that you’ll know that these items are safe to use.
Standard Cleaning: Our cleans will be to our normal high standard, we will continue to clean all high touch surfaces, including door handles, switches and remotes an anti-viral cleaner. A cleaning spray will be left at the property for your use, should you want to clean any surfaces yourself upon arrival or during your stay.
Bedding: Our duvet covers, sheets, pillowcases, bath mats and tea towels are professionally cleaned each week and we have 3 sets of everything. This means that the set on your beds will have been washed 2 weeks prior to use and the only person who would have touched it will be the cleaners when making the bed. All the linen is boil washed, tumbled and ironed so this should kill any virus.
Further notes on bedding:
• We are asking you to confirm the number of beds you require before you stay. Any excess bedding will then be removed to reduce cleaning.
• Pillow protectors will be changed weekly to provide additional protection.
Games room / Laundry facilities:
Our Games Room will remain open but due to its very nature it will be impossible to clean all the toys and games so must be used at your own risk. A sanitising spray and paper towels will be available for you to clean anything you wish to play with, along with hand sanitiser at the door. The Laundry facilities will still be accessible.
Payment and Refund Policy
Our standard payment and reservation policy will remain:
Deposit: 33% to reserve your booking.
Balance: will be due 1 week prior to your holiday date.
However:
Should the government announce another lock-down that affects your holiday date: If you can’t come because of a local lockdown or because you are self isolating but we are still open, let us know as soon as possible and we will do our best to re-let your booked week. Where possible we will refund you for your cancelled booking.
If we are forced to close because of a local lockdown we will contact you immediately. Then you have a few options: to defer your payment towards another week of your choice (subject to availability) for later in the year or the following year. Or you can request that we refund any payments made by you. If you request a refund, please remember we are only a small family business, we will refund you however this depends on funds available to us, so this could take a few weeks.
If you change your mind about taking your booked holiday for any reason: No automatic refunds will be made. However, we understand that especially in the current climate, personal circumstances can change. So we will try to accommodate your situation and will do all we can to re-book your cancelled holiday date. If we are able to do so, we’ll refund as much as we can of your payment less any costs incurred by us (advertising, last minute reductions etc). Alternatively, providing you tell us of your change of plan a minimum of 4 weeks before your holiday, you’ll be able to defer any payments made in full towards another week of your choice (subject to availability) any time up until 1st April 2021
Developing Cronoavirus / Covid-19 symptoms while on holiday
If anyone in your party develops Covid-19 symptoms while on holiday (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste) please inform us immediately.
Please also inform us if you develop any symptoms in the 7 days after your stay with us.
I hope you find the tweaks to our policy reasonable but please contact us should you have any concerns or questions.
Above all, stay safe and we hope to welcome you and your family to one of our lovely cottages soon.
Please click here to view our full terms and conditions, which should be read in conjunction with the changes discussed on this page.
To book or ask us any questions please call us on 01840 261 206 or 07827 332 261
